Enterprise Software (B2B / SaaS)
Designing a Scalable Enterprise LMS from Scratch
Replacing a legacy platform to improve search, content discoverability, cross-device learning, and learner engagement through certificates and learning points.
Role
Research, Wireframes,
Design System,
Dev Handoff
Team
Product Designer,
2 Product Managers,
5 Engineers
Duration
6 Weeks
Background & Problem
The existing LMS relied on manual browsing and inconsistent search for course discovery. As the learning catalog grew and users accessed training across devices, the desktop-only experience became difficult to navigate and scale.
Through a user survey and competitive LMS analysis, I identified key usability gaps that informed the redesign focused on course discovery, multi-device learning, and learner engagement.
38%
Relied on browsing categories instead of search to find courses.
46%
42%
Users highlighted the need for clearer course content organization
Information Architecture
The platform was structured to simplify course discovery, support seamless learning, and make progress and achievements easily accessible.
Key User Journey
This flow highlights how users move from discovering a course to starting their learning journey.
Courses can also be accessed through the dashboard and side navigation.
Solution 1 – Improving Course Discovery
A search-first approach allows users to quickly explore relevant courses.Structured results and suggestions guide them to the right content effortlessly.
Grouping results into categories enables users to directly access the most relevant section.
Search results are organized across categories, allowing users to explore different types of content in one place.
Scalable filters help refine results quickly based on learning type, category, and skill level.
Solution – Enabling Multi-Device Learning
Users can seamlessly continue their learning across web, tablet, and mobile, ensuring flexibility and uninterrupted progress.
This ensures users can seamlessly continue learning across devices without losing progress, making it easier to fit learning into their daily routine
Solution – Driving Engagement & Recognition
We introduced rewards and certifications where users earn learning points that can be redeemed for goodies, while certificates help them showcase achievements and support career growth.
Project Scope & Future Enhancements
This version focuses on the employee learning experience, enabling users to discover and complete courses.
Future iterations will include manager capabilities such as uploading courses, conducting assessments, and tracking team progress.
Enable managers to create and publish courses
Enable managers to create and publish courses
Introduce assessment creation and evaluation tools
Allow managers to track team learning progress and performance
Add advanced analytics and reporting dashboards for insights
Enhance recommendation system using deeper user data
Impact & Learnings
Improved Course Discovery
Users can find relevant courses faster through search, categories, and personalized recommendations, reducing dependency on manual browsing.
Increased Engagement
Rewards, certificates, and progress tracking encourage users to complete courses and stay engaged throughout their learning journey.
Seamless Learning Experience
Multi-device support allows users to continue learning anytime without losing progress, making learning more flexible and accessible.
Craft & Components
A closer look at key components and design details that
shape the overall learning experience.
