Enterprise Software (B2B / SaaS)
Routiq-Digital Ecosystem for Waste Operations
A comprehensive waste management ecosystem that unified Scheduler Operations, Driver Routes, Fleet Monitoring, and Customer Applications into a seamless digital experience.
Role
Research, Wireframes,
Design System,
Dev Handoff
Team
3 Product Designer,
1 Creative Director
2 Product Managers,
18 Engineers
Duration
6 Months
Background & Problem
Routiq approached us to build a connected in-house digital ecosystem for their waste management operations. Their existing workflows relied heavily on multiple third-party platforms that lacked flexibility, created operational inefficiencies, and struggled to support evolving business requirements.
Solution
A scalable in-house ecosystem designed to unify fleet visibility, streamline operations, and improve real-time decision-making.
My Contribution (Fleet Monitoring)
Routiq consisted of multiple interconnected operational products designed for waste management operations. My primary contributions focused on the Fleet Monitoring platform and the Customer Native App.
For this case study, I’ll primarily focus on the Fleet Monitoring platform and the process behind designing real-time operational visibility for fleet management teams.
Design Strategy
Real-Time Fleet Visibility
Designed a live monitoring experience that enabled operations teams to track vehicle movement, route activity, and stop statuses in real time.
Map-First Operational Experience
Built the platform around a map-centric workflow to help teams quickly understand fleet distribution, operational activity, and route progress.
Scalable Fleet Visualization
Implemented smart clustering to reduce visual overload at broader zoom levels while progressively revealing vehicle-level details as users zoomed into specific areas.
Fleet Monitoring Solution
Smart Map Clustering
Implemented dynamic clustering to reduce visual overload at broader zoom levels while enabling detailed vehicle visibility during closer inspection.
Contextual Vehicle Insights
Enabled operations teams to instantly access critical vehicle information directly from the map view, reducing navigation friction and improving monitoring efficiency.
Historical Route Playback
Enabled operations teams to track both live and historical vehicle routes with up to 30 days of route history for operational analysis and incident investigation.
Vehicle Health Monitoring
Enabled proactive fleet monitoring through real-time vehicle health visibility.
Driver Event Monitoring
Centralized driver events and operational alerts to help teams quickly identify incidents, monitor activity, and improve response efficiency.
Impact & Learnings
Unified Operational Experience
Helped streamline fleet monitoring workflows through a connected and centralized operational interface.
Improved Operational Visibility
Enabled real-time visibility into fleet activity, routes, driver events,
and vehicle health.
Scalable Monitoring Workflows
Designed flexible monitoring patterns capable of supporting large-scale operational environments.
Reduced Monitoring Complexity
Simplified complex operational data using map-driven interactions and contextual insights.
Working on Routiq Fleet helped me understand enterprise operational workflows, collaborate across teams, and design scalable data-heavy experiences with better real-time visibility.